Frequently Asked Questions
Everything you need to know about bringing curated art and design into your home.
How do you ensure the quality of your home decor items?
Every piece in the Museum Shop is curated for its historical significance and craftsmanship. We partner with artisans and heritage manufacturers to ensure each item meets museum-grade standards for durability and aesthetic integrity.
What are your shipping rates and delivery times?
We offer standard and expedited shipping worldwide. Domestic orders typically arrive within 5-7 business days, while international shipping may take 10-14 business days depending on customs processing.
How are fragile items packaged for transit?
We use eco-friendly, reinforced packaging specifically designed for delicate ceramics, glassware, and sculptures to ensure your purchase arrives in pristine condition.
What is your return policy for home furnishings?
If you are not completely satisfied with your purchase, you may return it within 30 days of delivery. The item must be in its original packaging and unused condition to qualify for a full refund.
Do you offer trade discounts for interior designers?
Yes, we have a dedicated Trade Program for architects and interior designers. Please contact our support team with your credentials to apply for exclusive pricing and personalized sourcing services.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.